As a website specializing in online sales: the speed of freight and the safety of goods arriving at the customer's hands are always our most important task.
Transportable countries and regions
We can arrange the express to ship your goods to all over the world ( including United States, United Kingdom, Australia, Canada, New Zealand , Mexico, France, Germany, Spain, Italy, Belgium, Europe II (Ireland, Austria, Belgium, Denmark, Luxembourg, Norway, Sweden, Switzerland, Italy), three European regions (Portugal, Finland, Greece, Malta, Israel), the Netherlands, Slovakia, Poland, the Czech Republic, Hungary, Singapore, Malaysia, Thailand, Indonesia, Japan ,South Korea, Russia, South Africa, United Arab Emirates, India, Saudi Arabia, Brazil, Ukraine, Belarus, Turkey, Cyprus, Qatar, Bahrain, Cyprus, Egypt, Iran, Jordan, Kuwait, Lebanon, Oman, Qatar)
Simcosplay joins hands with major international shipping companies like DHL, FedEx, TNT,USPS, CNE and EMS to offer you with reliable shipping services:
- Standard Shipping | Shipping time: 7-12 business days (DHL, UPS, TNT, EMS etc.)
- Rush Shipping | Shipping time: 3-5 business days (DHL rush shipping, UPS express saver, TNT, CNE etc.)
Notice: For US and North American users, we prefer DHL or UPS as our preferred express. For non-US and North American users, we will choose the shipping company based on the recent performance of the local courier company we work with to determine if your shipment will arrive in time. For more informations you can click the following link to see our guide of order: https://www.simcosplay.com/guide-for-order
- Please do not use PO BOX, APP/APO address, shipping company can not complete PO BOX, APP/APO address delivery.
- Our cosplay costumes are hand-made costumes, so the Actual arrival time = Processing Time + Shipping Time
- about our processing time you can view via this link: https://www.simcosplay.com/processing-time
- some shipping area maybe remote area, it need extra fee above $30.00USD, whether your shipping address is remote areas or not ,please follow methods:
- DHLExpess :Please check it with the website URL: http://raslist.dhl.com/jsp/first.jsp
- Fedex or other Express carriers , please call a local service phone to check it.
1:How to get the shipping tracking code?
After your shipment has been sent, we will send you an email with the tracking code within 24-48 hours. If you have any questions about the shipping code, please contact our customer service department: [email protected]
2:How to use the tracking code to track shipment?
The shipping company website with the tracking code will be included in our email. Here we have listed some of the addresses of our freight partners:
Get contact with us:
Company Name: Simcosplay Co.,Ltd
Contact Department: Customers Service Dept.
Tel: +86 0551 65522170 (English support, Customer service: From Monday to Friday from 9:30 am to 5:30 pm Hong Kong time is valid. Except statutory holidays.)
Address: DingJin Buliding 11 #, ChangJiangXi Road, ShuShan District, Hefei, Anhui, China, Post code: 230001(Please note that this is not our warehouse address and does not accept returns.)