Guide For Order Cosplay Costumes At SimCosplay
Thank you for visiting our website. We, as a company, has long been engaged in the design, production and sales of cosplay costumes. We hope to provide you with better and more caring services. This article will answer some common confusions.
About the size of the cosplay costume we sell:
A. Standard Size
We offer a total of 8 different standard sizes in 2XS, XS, S, M, L, XL, 2XL, 3XL (small to large). You can find their corresponding size in the size chart of each product page. Of course, the standard sizes that fits male and female are different. Please compare them carefully. Products in standard sizes require the shortest production cycle because they are produced with uniform size standards.
B. Tailor-made/Custom Size
We offer tailor-made option for customers who have strict requirements for cosplay costume. Please note that we need at least to know your height, weight, bust, waistline and hipline to be tailored. Of course, we also add the function of additional messages for you on our site, so that you can give us more detailed parameters to ensure that your costume will perfectly fit. If you don't know how to measure your size, the following graph “how to measure” will guide you. In addition, there is one thing concerning shoulder size that need your attention: it is the straight distance from the left shoulder to the right shoulder, not a circle around the shoulder.
Do we offer cosplay costume in kids/children size?
All of our costumes can be tailor-made to kids/children size, you can use the tailor-made option to customize the kids/children style costume. Please note that some helmets or masks made by latex or PVC materials are completed with the costume simultaneously (moreover based on adult size), so it may be too large for children. But you can contact our customer service staff to remove this part of the product to reduce your expenses.
We will gradually start to sell/desgin high-quality children's cosplay costumes after November 2019, so stay tuned please.
How to get in touch with us?
Currently, you have three ways to do that.
1: You can use our online customer service system to communicate with us in real time. Even if the customer service is not online, you can also leave offline messages to us. We will reply to your message by email@example.com.
2: You can send your questions directly to our email firstname.lastname@example.org We will answer your questions within working days.
3: You can send us a message on our facebook, we will answer and respond to your questions within working days.
4: In order to better contact us and get our order notification, please add our email email@example.com to your contact list, or pay attention to your junk folder after ordering.
Production cycle or Processing time
2019.10.27 update. Due to the difference in orders needs at different times. Our production cycle processing time is changing. You can see the current actual production cycle(processing time) on each product page.
Or this link will let you know more about processing time. https://www.simcosplay.com/processing-time
Need to modify the size after placing orders or in the manufacturing process
For the costume in standard size , you can contact us within 24 hours after the order is placed, we will change the costume size for you free of charge. For the costume already signed, you need to contact us to replace it.
For tailor-made costumes: your size will be reviewed by our professional tailors. If one or some of your dimensions are beyond the regular parameter, we will send you an email to let you know about the problem, so please don’t worry about that. We will review your size carefully to ensure that your customized goods are perfectly fit.
Can this be achieved to buy a female version of Captain America's costume?
All of our costumes offer gender choices. For the original male version of the costume, you need to customize a female style of clothing, we recommend you use the tailor-made option. At the same time, we will ask you if you need to join the chest design in the follow-up email (this will extend your delivery time by 10-15 days on the basis of ETA, because adding a bust design to a originally male costume is an extra design and production.) However, please note that our extra chest design is free of charge. Because we hope that you can get the costume that will satisfy you. Of course, you can also choose not to have an extra chest design, which will not affect your wearing. We still make the size you offer. The difference is just that the clothes can't show your female chest characteristics.
In order to save the process time and shorten the costumes making period, If you need us to add chest design, please leave the message to tell us when ordering. Notice increase the chest design means you agree that our production time will take an additional 10-15 days.
You can click here to see more about shipping: https://www.simcosplay.com/shipping-method
How to get a discount?
We appreciate your visiting and your order, and we are willing to offer you more discounts and conveniences. You can follow our facebook page to get a higher discount. We usually post our latest discount information on it.
At last, we need say thank you to all viewers who come to here. We are a young company and we want make you enjoy our cosplay costumes. We have many shortcomings, but we hope that we can bring you more and better quality products and services. Please believe that we will continue to improve. thank you.