Get Contact with us | SimCosplay

Get Contact with us | SimCosplay

E-mail:[email protected]

For Return and Change Size you can read this guide 1st:

https://www.simcosplay.com/returns-refunds.html

For Order or Know how to order one Cosplay Costumes:

https://www.simcosplay.com/guide-for-order

For Check the order status:

Your can send the order number to [email protected] or if you do not know your order number that you can give us yours shipping name.

You can also submit a tickets to ask question / get contact with us:

Click here to submit a ticket

&

The online service can help you for more, but our online service is not 24 hours x 7 days. You can leave your words/question with online message function, our customer service will answer you one by one when we go online at working time.

Tips:

Some mail service providers will think that the mail from [email protected] is spam. Classify our notification emails into spam folders. After you complete the payment on our website, the system will send a notification email to inform you that simcosplay has received the order and started production. Please remember to check your spam folder to avoid missing emails from us.

Our contact information and address:

Company Name: Simcosplay Co.,Ltd

Contact Department: Customers Service Dept.

Tel: +86 0551 65522170 (English support, Customer service: From Monday to Friday from 9:30 am to 5:30 pm Hong Kong time is valid. Except statutory holidays.)

Address: DingJin Buliding 1114, ChangJiangXi Road, XiYuanXinCun Jiedao, ShuShan District, Hefei, Anhui, China, Post code: 230001 (Please note that this is not our warehouse address and does not accept returns.)

E-mail:[email protected]